Called BT again today, seems that the latest attempt at placing the order failed too, and the case is now with the "Offline Team" to investigate further. I have pretty much given up any hope of getting the replacement SIM before 2008.
In the meantime, I have started to use the KRZR anyway, but with my 'works' SIM installed... I hardly ever make calls, and when I do they are generally very short, but even so It's nice to be able to go off on my own again at the shops!!
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