The phones arrived within two days, but after a week I was still one SIM short of a Service Contract, so I got back in touch with BT Mobile.
There had been a problem with the order, and it was 'stuck' in the system. "No Problem sir, that's now sorted, a new SIM will be on the way in the next few days"
Severn days later, I called again - "Ahhh, there was an open order on your account and the new order failed to go though, I've closed that now, and a new SIM will be on the way in the next few days"
Not holding my breath!!
On the plus side, I did get a £5 rebate on my next bill as compensation.
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