Friday, July 09, 2004

Now that's how warranty claims should work...

Had a little problem with the Megan yesterday, the rear - offside door would not open! It felt like a mechanical failure as there was no resistance on the door handle, unfortunately this door also has the child lock engeged : Not able to open it from inside either!

Took the door panel off this morning (after removing the rear seat, searching around for my Torx set etc) and found a small plastic clip had broken. Popped over to the dealers (Renault - Birmingham), explained what had broken - they pointed out that it was still under warranty - some 14 months after I brought it 2nd hand!! It's booked in for nextr Friday, and they will even supply a courtesy car for the day.

The broken part is about £1.50, the labour was estimated to be £150 + VAT

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